Microsoft Teams allows organizations to translate any collaborative scenario into a virtual workspace where your team can apply various use cases. This is where they can work together to achieve their objectives. Teams has taken collaboration to a whole new level making it the perfect solution for restructuring traditional work models and converting them into a more efficient and productive form.
In this article we will walk you through 10 different scenarios and corresponding use cases for Microsoft Teams that you can apply for your internal processes.
You can learn more about how to define Microsoft Teams scenarios and use cases in this blog post.
Employees working in the same department have to communicate every day about various tasks and projects assigned to them individually or together as a team. The more projects they have, the more files and data they will generate. And while they could be in the same office, they might also be in different geographic locations. Microsoft Teams provides a department-wide collaboration platform allowing team members to interact efficiently towards their goals. For instance, you want to have a team for each department in your healthcare organization. Here are the Microsoft Teams use cases for this scenario:
When something critical happens, multiple departments and stakeholders within a company become involved to respond quickly. In these cases, communication level rises while all the stakeholders analyze the situation, suggest solutions, get approvals, and keep everyone informed.
Microsoft Teams helps coordinate all the efforts and saves lots of communication time. Instead of making calls, exchanging emails, and transferring files, everyone can collaborate under one platform. For instance, a power supply for a telecommunication provider went out of service, causing the service to shut down in a central region of the city. Here are some use cases for Crisis Management scenario in Microsoft Teams:
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The sensitivity of launching a product relies on the high volume of internal and external communication and coordination before the official launch. Everyone has to get involved, and all stakeholders must approve their assigned parts. Furthermore, this is usually a cross-departmental process that requires coordinated actions from different teams. Microsoft Teams offers all the necessary tools to keep everything running smoothly under one collaboration platform. The company can create a new team for each product launch and add respective channels. Channels can represent departments or main role: production, marketing, sales, legal, and quality departments.
For instance, a software company wants to release a new mobile application. Here is what they can do with Microsoft Teams:
Digital and social media exposure made marketing and PR campaigns more complex than ever. Starting a campaign requires coordinating with many external parties to ensure enough media coverage and reach. Let’s see what use cases you can address with Microsoft Teams for marketing scenario.
Say a fashion brand is about to release their winter collection, and they need to start a nationwide marketing campaign. Here is what they can do with Microsoft Teams:
The onboarding process contributes to considerable expenses in every company. Leading new hires through the different stages of the process and the amount of redundancy could all be organized and templatized using Microsoft teams and its integrated features.
Here are some use cases for the onboarding scenario in Microsoft Teams:
You can also create a pre-built workspace through Collaboration Templates that you can then replicate to create ready-to-go teams with all the necessary tools and content already included.
Download our step-by-step guide on how to create Collaboration Templates for Microsoft Teams
Recruiters can also use Microsoft teams to organize multi-stage recruitment and ensure a smooth experience that saves everyone’s time across the process. For instance, a company hires a new accountant for the financial department. Here is what they can do with Microsoft Teams:
Working on a construction or renovation site requires coordinated actions from multiple stakeholders such as first-line workers, engineers, contractors, suppliers, management, the client, and others.
Microsoft Teams provides a perfect collaboration platform that will keep everyone under the same roof to communicate and collaborate smoothly and productively. Its chat, channel and online meeting features and the ability to use the app from mobile devices make it easy to use for on-site managers and front-line workers. Additionally, you can integrate a Walkie-Talkie app that will facilitate onsite communication.
Let’s consider building a new hotel as an example. Here is what you can do with Microsoft Teams:
In the procurement department, both managers and procurement officials seek a way to keep proof of spending, invoices, and conversations with different suppliers. Microsoft Teams offers a comprehensive documentation feature with its built-in SharePoint features. For instance, a computer hardware company buys various parts from the local and international markets. Here are the Microsoft Teams use cases for this scenario:
Professional consultancy providers deal with different types of clients, and each client is a unique case that requires a unique approach. Microsoft Teams can help organize this process with its security features and its integration with other service providers like ServiceNow. It forms a pool of knowledge that can be referenced with future clients to find out more about previous experience.
For example, a commercial consultancy agency that works with all SME retail businesses wants to organize their work digitally. Here is what they can do with Microsoft Teams:
Dealing with different clients about similar issues could be a bit confusing. The more clients, the more complicated it gets, and the account manager should follow up with everyone about their requirements and preferences. For instance, a digital marketing agency assigns an account manager to each client. Here is what they can do with Microsoft Teams:
No matter what kind of business you have or what type of issues your team faces in their everyday activities, you can always rely on Microsoft Teams to provide a solid collaboration experience that would push their work to the limits and ensure better results.
Explore our list of 30+ use cases for Microsoft Teams.